Happiest Customer Care Team

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Activity overview

Latest activity by Happiest Customer Care Team
  • Happiest Customer Care Team created an article,

    How do I download my MP3 sounds to my phone?

    Getting your soothing white noise sleep sounds MP3 onto your mobile device is a simple process. First, purchase and download the white noise here!  For Apple Products: Connect your iPhone to your ...

  • Happiest Customer Care Team created an article,

    The SNOO App Keeps Asking Me to “Enable Location”?

    When pairing your Android device to the SNOO App, we require your device to allow GPS Location Services. This helps locate your home’s network and allows for connection to SNOO’s Wi-Fi signal. Duri...

  • Happiest Customer Care Team created an article,

    What is the return policy for accessory items?

    If within 30 days of receipt of your Happiest Baby accessory order, you are dissatisfied with your purchase, you may return the product(s) for a full refund of the merchandise value and tax, where ...

  • Happiest Customer Care Team created an article,

    Do you offer delayed shipping, and how does it work?

    Yes! You can buy SNOO today, but have it shipped closer to your little one's due date. This will allow you to get the full benefit of our 30-day, risk-free trial. On the SNOO product page, click on...

  • Happiest Customer Care Team created an article,

    How can I see more details on my Sleep Log?

    If you are interested in seeing the exact timeframes and levels SNOO was shushing your baby to sleep... our Zoom feature provides just that! To access follow the instructions below: Open the SNOO ...

  • Happiest Customer Care Team created an article,

    Contact Us

    We’re here for you! All babies are unique and sometimes they need a little modification of the SNOO settings. Our experienced advisors have helped thousands of babies sleep better in SNOO. They are...

  • Happiest Customer Care Team created an article,

    How do I transfer ownership of my SNOO?

    If you are not the original owner of SNOO, you may receive a message on your SNOO app when trying to connect “This SNOO is already registered to a different account." Please log into that account o...

  • Happiest Customer Care Team created an article,

    How can I use the SNOO App with Twins or Multiples?

    Having Twins or Triplets? We have now built an iOS option for parents with multiple SNOO’s and it’s called our Switch Account feature! With this new option, you can link multiple SNOO’s to your SNO...

  • Happiest Customer Care Team created an article,

    Setting up Shoo

  • Happiest Customer Care Team created an article,

    How do I enable the Weaning feature?

    SNOO’s Weaning feature helps prepare your baby to transition to a cot by reducing the motion your baby receives in SNOO. By 4 to 6 months of age, most babies are developmentally ready to give up th...