Happiest Customer Care Team

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Latest activity by Happiest Customer Care Team
  • Happiest Customer Care Team created an article,

    What is the return policy for accessory items?

    If within 30 days of receipt of your Happiest Baby accessory order, you are dissatisfied with your purchase, you may return the product(s) for a full refund of the merchandise value and tax, where ...

  • Happiest Customer Care Team created an article,

    Do you offer delayed shipping, and how does it work?

    Yes! You can buy SNOO today, but have it shipped closer to your little one's due date. This will allow you to get the full benefit of our 30-day, risk-free trial. On the SNOO product page, click on...

  • Happiest Customer Care Team created an article,

    How can I see more details on my Sleep Log?

    If you are interested in seeing the exact timeframes and levels SNOO was shushing your baby to sleep... our Zoom feature provides just that! To access follow the instructions below: Open the SNOO ...

  • Happiest Customer Care Team created an article,

    Contact Us

    We’re here for you! All babies are unique and sometimes they need a little modification of the SNOO settings. Our experienced advisors have helped thousands of babies sleep better in SNOO. They are...

  • Happiest Customer Care Team created an article,

    How do I transfer ownership of my SNOO?

    If you are not the original owner of SNOO, you may receive a message on your SNOO app when trying to connect “This SNOO is already registered to a different account." Please log into that account o...

  • Happiest Customer Care Team created an article,

    How can I use the SNOO App with Twins or Multiples?

    Having Twins or Triplets? We have now built an iOS option for parents with multiple SNOO’s and it’s called our Switch Account feature! With this new option, you can link multiple SNOO’s to your SNO...

  • Happiest Customer Care Team created an article,

    Setting up Shoo

  • Happiest Customer Care Team created an article,

    How do I enable the Weaning feature?

    SNOO’s Weaning feature helps prepare your baby to transition to a cot by reducing the motion your baby receives in SNOO. By 4 to 6 months of age, most babies are developmentally ready to give up th...

  • Happiest Customer Care Team created an article,

    I am getting the error “Can’t Join SNOO Network”. What should I do?

    We are sorry to hear that you are having trouble connecting! If you receive this error during the pairing process, the following may have occurred: Your SNOO’s WiFi button, underneath the bed, is ...

  • Happiest Customer Care Team created an article,

    Should my baby always sleep in SNOO, or just at night?

    Babies are great learners, but they also get easily confused. That’s why repetition is so important. We recommend using SNOO for naps and nights—as much as you can. SNOO’s soothing rhythms help imp...