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I am getting the error message, "SNOO can't connect" what should I do?

We are sorry to hear you’re having trouble connecting! Your SNOO may have lost its connection with your wireless network due to any of the following reasons:

  • SNOO is powered off! If you see a white light on SNOO’s activity button, this means SNOO is powered on.
  • SNOO Wi-Fi button might have been turned off. This button is located next to SNOO's power button at the bottom of SNOO.
  • Your wireless network is poor or not working. You can assess the quality of your connection…

For iOS devices:

  1. Head over the Setting icon at the bottom of your screen
  2. Under the Devices category, click on Baby’s SNOO
  3. At the top of your screen, you will see Connection Strength

For Android devices:

  1. Go to the Menu Bar > Settings My SNOO > click on Wireless Quality

Also, ensure that SNOO is connected to a 2.4 GHz network! If SNOO is too far away from your router's range, please move SNOO closer to your router if your connection is low. You can also try reselecting the Wi-Fi network…

For iOS devices:

  1. Head over the Setting icon at the bottom of your screen
  2. Under the Devices category, click on Baby’s SNOO
  3. Click on Connection Status > Change Network to pair to another WiFi network or reconnect to your home’s network

For Android devices:

  1. To do so, go to the Menu Bar > Settings My SNOO > Set Up > Change my Network
  2. Follow the displayed instructions!

If you've ruled out everything above, and your SNOO still can't connect, please log out of the SNOO App. Then restart SNOO by unplugging it from the wall outlet and plugging it back in after a few seconds. After the SNOO is powered back on, log back into the App. Your SNOO should be flashing white on the activity button. After the activity button stops flashing try pairing via another mobile device.

Please make sure you have the latest version of the App. The latest is always available from the Apple® App Store or Google Play®.

If you're still having trouble, please click here to contact Customer Care. We're happy to help!

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