“SNOO Unavailable” – Troubleshooting Steps

You may see a screen that says “SNOO Unavailable,” if SNOO loses its connection with your home wireless network. This may occur under the following scenarios:

  1. SNOO is powered OFF
  2. Your Home wireless network is not working
  3. SNOO has been moved outside of your Home wireless router’s range
  4. SNOO wireless button has been turned OFF (the wireless button can be located on the bottom of the bed next to the power button)

If you’ve confirmed that cases 1-4 above are not applicable to you, then restart SNOO by unplugging it from its power source and restarting SNOO, and log out of your SNOO App and log back in, and see if the issue persists.


If you are still having trouble reconnecting to your SNOO, then contact customer service at 1.855.424.6323 or


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