How can we help?
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Getting Started With SNOO
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Purchase and Return Questions
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SNOO App
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Accessories and Other Products
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Sleep Support
Getting Started With SNOO
All About SNOO
- Contact Us
- Can I use my SNOO with a different wireless connection?
- What is SNOO?
- Does SNOO come in different colors?
- Which accessories can I get for SNOO?
- Can I use SNOO without a wireless connection?
Setting Up SNOO
- How do I transfer ownership of my SNOO?
- Setting up SNOO
- What’s Included In The Box?
- How to set up your SNOO
- Register SNOO
- Can I place the cable holder on any leg?
Using SNOO
- Operating SNOO
- Turning SNOO on
- Should my baby always sleep in SNOO, or just at night?
- Can my baby sleep in the SNOO at night time or just naps?
- What is the maximum baby weight and age for using SNOO?
- Putting Baby in SNOO Sack
Purchase and Return Questions
Purchasing an Order
- What currency does Happiest Baby charge in?
- Can I replace a gift card?
- When will my credit card be charged?
- Can I order by telephone?
- Can I cancel or modify my order?
- Do you offer gift wrapping?
Shipping Information
- Do you offer delayed shipping, and how does it work?
- Can my order be delivered to a different shipping address than my billing address?
- What are the standard shipping time frames?
- How much are the shipping costs?
- How can I track my order?
- Can orders be shipped to a P.O. Box?
Returns, Exchanges, & Warranty
SNOO App
How to Setup the Mobile App
- Why can't I see my Sleep Log Data or my Baby's name anymore?
- How do I change my Data Collection Preference in the SNOO App?
- Will the mobile app work with 2 or more SNOOs? (RE: twins or multiples)
- What does the SNOO App do?
- What devices support the SNOO App?
- How do I pair my SNOO to the App?
Mobile App Features
- How can I see more details on my Sleep Log?
- How can I use the SNOO App with Twins or Multiples?
- How do I enable the Weaning feature?
- What does the SNOO App do?
- Which SNOO App features do parents love the most?
- How does the SNOO App track my baby's sleep?
Troubleshooting
- I am getting the error “Can’t Join SNOO Network”. What should I do?
- I am getting the error message, "SNOO can't connect" what should I do?
- Why is my SNOO is still going past level 2 with Motion Limiter on?
- How do I reset my SNOO?
- I forgot my log in. How can I retrieve it?
- I misspelled my email address in the Mobile App. How can I fix it?
Accessories and Other Products
SNOO Bear
Happiest Baby Digital Content
- What languages are available?
- What videos are available to stream?
- How many time can I download the video?
- What if I didn't receive the video link email?
- How do I create a Happiest Baby account?
- Can I check out as a guest?
SNOO Accessories
- Setting up Shoo
- Using The SNOO Sack
- Does the SNOO sack come in different colors?
- What is the weight range for the SNOO sacks?
- What materials are used to make the SNOO Sack?
- Does the sleep sack come in different sizes?
Sleep Support
Starting in SNOO
- How can I properly swaddle my baby?
- How can I tell if my baby is overheated?
- How can I soothe my baby? (Video Tutorial)
- Is there specific white noise you recommend?
- The SNOO sack's velcro strap rides up on my baby. How can I prevent that from happening?
- Rice & Towel: My Baby Only Sleeps on Me!
Maintaining Great Sleep
- Should my baby always sleep in SNOO, or just at night?
- What Is The 3-Month Sleep Regression?
- Why is my baby waking every couple of hours in SNOO?
- Is too much sleep for a baby ever a concern?
- If I travel without my SNOO, will my baby’s sleep stay good…or fall apart?
- How can I make my baby be happier and sleep longer in SNOO?
Transitioning & Weaning Help
Feeding Questions
- Myth or Fact? Breastfed Babies Should Be Fed Every 2 Hours…All Night Long
- Should I Swaddle Before Or After Breastfeeding?
- What if my baby doesn’t take a dummy?
- Is bed-sharing safe for a breastfeeding baby?
- How often should I feed my newborn baby?
- My baby is constantly waking to feed. How can I prevent this?
SNOO Safety Questions
- Will The Constant Rocking Harm My Baby?
- Does The SNOO Protect My Baby From SIDS?
- Is the sound safe for my baby's hearing?
- How Does The SNOO Promote Safe Sleep?
- How Has SNOO Been Tested For Safety?
- On The Highest Speed My Baby’s Head Jiggles More Than I Expected. My Baby Seems Calm, But Is That Much Motion Safe?
